At Follow The Shepherd Designs, we want you to love what you wear. If for any reason you're not satisfied with your order, we're happy to offer an exchange under the following conditions:
Eligibility for Exchange
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Exchanges are only accepted for unworn, unwashed, and undamaged items.
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Items must be returned in original condition with tags attached (if applicable).
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All exchange requests must be made within 14 days of delivery.
Exchange Process
To initiate an exchange:
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Contact us first with your order number and the reason for the exchange.
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We will provide instructions for returning the item.
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Once the item is received and inspected, we will process the exchange and ship the new item.
Please note:
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Non-Exchangeable Items
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Customized or personalized items
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Sale or clearance items
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Items returned without prior authorization
If you have any questions about our policy or need help with an exchange, please reach out to us.